
Rob and Jen Klemm
-Very barebones UI. -Constantly showing Chargepoint charger being offline and points blame at the hardware, even though it's fine (Chargepoint app can see the charger no problem). -Did not detect a charging session. -Needs my car's app's login info - why?? I granted access to the charger, so you can manage that. And based on other aspects of the app, I'm reluctant to share any more info that I absolutely have to, as I don't trust that info will be properly secured.
2 people found this review helpful
ev.energy ltd
January 21, 2025
We appreciate your detailed feedback about the UI and the issues with charger detection. I hope you reach out to us at support@ev.energy so we can help further.

chasiind
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Constantly disconnects from my car. Change the max charge randomly so one day it's 65% then the next 95% even though I keep changing it to 80%. This app is a joke. My utility requires it for discounted rates. The app is so bad I'd rather pay higher rates. Nothing has changed in the last 5 months. multiple attempts by their support to get things to work fail. Top it off with an update bug that locked users out and deleted their cars from the app. Absolute garbage. Zero value. Deleting.
1 person found this review helpful
ev.energy ltd
December 17, 2024
Hi Stuart, sorry to hear. Please reach out to us at support@ev.energy and I'm sure we can help! -Chris

Robert Stern
Started charging during peak rate time! This never happened with the Tesla app. Tried to open chat for support, but that didn't work - just showed a repeating animation. I unpaired my car, requested deletion of my account, and deleted the app. Unacceptable functionality of what should be a well functioning app. Don't use it!
1 person found this review helpful
Hi Robert, sorry to hear about your charging times issue. This can happen for a few reasons that are outside of app control but if you reach out to us, we can always check for you and provide advice. -Chris