
Ben Critchley
Money grabbing, and poor performance. On a few occasions in the last 3 months I've found the system running in the middle of the night with showing as being unable to connect/offline whilenstill having internet at the property. Having to manually reboot the controller module. Now I've been logged out on one device. and have been shown pop ups on the website saying there is going to be a subscription cost for what was previously free to use equipment I have paid for over 3years ago. Not happy!
20 people found this review helpful
Hello Ben,
Thank you for taking the time to write a review.
We’re sorry to hear that you’re experiencing a technical issue. To support you in the best way, we need some more details about your setup. Please contact our support team via chat at www.tado.com.
Best regards,
Your tadoº team

Steve Evans
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App and online has stopped working, it opens eventually but then just pulses blank boxes at me until my Pixel 6 pro decides it isn't responding. I can control heating from Google Home so definitely a problem with the app. The app is up to date. I've downloaded the app several times - the last time it actually logged in after about 10 mins of the circling wait symbol. I went to open it again....just blank pulsing boxes. I've put one star in an attempt to get someone to do something about this.
24 people found this review helpful
Hello,
Thank you for taking the time to write a review,
Please contact our support chat at www.tado.com
Best regards,
Your tadoº team

Vera Coyne
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*updated 14/5/25 Following interaction with Tado support, my thermostats were recalibrated remotely and normal service has been restored! Thank you Tado! This would be 5 stars until today. It updated on May 12th and I now seem to have no control on heating. It just keeps getting warmer and warmer. Every window in the house is open - yet the app tells me none are. I've reset Bridge and each of the thermostats. No good. For 2 years it was perfect. Now suddenly 🥵
Hello Vera,
Thank you for taking the time to write a review.
We’re sorry to hear that you’re experiencing a technical issue. To support you in the best way, we need some more details about your setup. Please contact our support team via chat at www.tado.com.
Best regards,
Your tadoº team