
Stefan Boyd
Easy as to check-in and upload documents for any identification purposes. Love the layout and it's easy to navigate, so much so it's a much smoother experience than other airlines I've checked in with previously.

Roy Adlam
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Terrible, opened app as I have flights booked & confirmed, app would not allow me to log back in saying incorrect email or password, tried to change password, hopeless task! 12 months on you have again updated app & made it non working again. app stalls on opening page. Before update app was working ok. 😡 6/5/25 App update has now fixed problem, alliwing me to actually log into the app, sadly though all previous trip information has disappeared & will need to be re-added.
6 people found this review helpful
Malaysia Aviation Group
April 19, 2025
Thank you for your review & apologies for any inconvenience caused. If you still encounter difficulty navigating our app, kindly share print screen where the error occurred, email address to mobile.support@malaysiaairlines.com (Please note that the email is a no-reply inbox meant to collecting details for internal investigation).

Jerry Joynson
The app does not recognise past flight booking codes, so can't register previous flights. The point tier system counter resets every time to zero, so I never make the next level. Designed to chace users to other airlines. Surely very embarrassing app for Malaysia Airlines. Other negative reviews suggest these problems have existed for several years.
8 people found this review helpful
Malaysia Aviation Group
April 19, 2025
Thank you for your review & apologies for any inconvenience. If you still encounter difficulty navigating our app, kindly share print screen where the error occurred, device model & operating system to mobile.support@malaysiaairlines.com (Please note that the email is a no-reply inbox meant to collecting details for internal investigation).