
Danny Herco
Your app keeps crashing. Initially, I couldn't complete my flight's payment as there was an error on the checkout, every single time, with every one of my cards (credit and debit). I had to purchase my tickets over the phone and when finally I added my flights on the app, I realised that I couldn't make any additional changes (e.g.: buying a better seat, upgrade, etc.). I can't check in on the app either.
5 people found this review helpful

Markus Zieringer
Absolutely awful app. Boarding passes are not available offline, which is insanity for a traveling app. When you have connection,loading the boarding passes takes an eternity, delaying the process in the airport. The absolute worst about this app is that if you have a 2 leg flight, after the first leg, boarding passes are not accessible anymore. Have fun figuring out how to get them. I was lucky to have them downloaded, otherwise what do you do?
2 people found this review helpful

Caryn Maus
I love flying with Avianca—their tagline “the sky belongs to all of us” really resonates, and their in-flight service easily deserves 10 stars. The staff is friendly, the rates are fair, and I appreciate the seating options. That said, the app still crashes too often, and the website—while improving over the past 6 months—can be frustrating, especially when trying to make changes. Long phone wait times don’t help either. Still, I’m hanging in there because the flying experience makes up for it.
1 person found this review helpful