Samsung Members

Name: Samsung Members
Availability: InStock
Rating: 4.669576168060303 (1751174 reviews)
Author: Samsung Electronics Co., Ltd.

Samsung Electronics Co., Ltd.

4.7

1.75M reviews

1B+

Downloads

PEGI 3

About this app

Start your journey with Samsung Galaxy here at Samsung Members.
Open up possibilities from connecting with other users, sharing a wealth of information,
and indulging in a variety of perks to exploring various device tips and experts' support.

■ Official brand news and latest Samsung Galaxy informations
■ Get insider tips to unlock the device's full potential
■ Connect and share with Samsung Galaxy users in the community
■ Access exclusive events and benefits available only on Samsung Members
■ Easily review device diagnostics (battery status, camera etc)
■ Pose questions directly to the experts and get 1-on-1 customer support

※ Availability and services offered above may vary by country and region

※ Note
This application requires network connection and additional charges may apply for network connection.

※ Privacy Policy
https://account.samsung.com/membership/policy/privacy

Updated on

Apr 9, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

No data shared with third parties

Learn more about how developers declare sharing

This app may collect these data types

Personal info, Photos and videos and 3 others

Data is encrypted in transit

You can request that data be deleted

Ratings and reviews

4.7

1.72M reviews

Neil Gray

January 8, 2025

The support to customers offered through the app is deplorable. There is no support, just a mix of AI and useless/disinterested staff with no desire to help their customers. I've been a Samsung user for over a decade (phones and TVs) and never needed support. The way they've teat me (and others with the same problem, having read similar feedback) means I've no problem finding another brand that would like my business.

141 people found this review helpful

John

May 1, 2025

I've been a loyal Samsung user for 15 years, but the inconsistent update rollouts have finally pushed me away. Unlike Apple .. which provides timely updates to all supported devices at once Samsung keeps users waiting depending on region and model. It's frustrating and feels unfair. After all these years I expected better. Sadly this is where I part ways with Samsung. Moving to Apple for a more reliable and unified experience.

2 people found this review helpful

Mahali Matlou

May 8, 2025

The charging port on my phone wasn't working for hours. I tried everything. restarting. Power off. Updating the software. Using safe mode. Nothing worked. I got worried that as a student, I'd need ask my parents for money they don't have to fix my phone. Then google suggested Samsung Members. I'd never heard of it but I was willing to try anything. Ran the diagnosis and when it got to charger, at first it did nothing but then ny phone immediately started charging. I'm so happy.