
R Dubb
scared me at first. I have several authentication methods, plus UI verify, so I was saying, "Oh noooo to myself, what has happened." It worked out fine, but can we better inform the users. Maybe I missed an email update or something, but I was just rebooting my LT, and this surprised 😮 me! Thanks! I think!?
3 people found this review helpful

Jesse James
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**update** still the worst app on the internet. don't ever get a new phone if you want verify to work. there is absolutely no way for me to log on to verify now that I have a new phone. broken. trying to get this app to work correctly in front of clients is embarrassing. it is so incredibly broken. it should have never been released
2 people found this review helpful
Ubiquiti Inc.
February 24, 2025
Hi, we apologize for the unsatisfactory experience. If you wish to transfer accounts from your old to a new device, please go to [https://help.ui.com/hc/en-us/articles/18128614000663-UniFi-Identity-Enterprise-Use-and-Manage-the-Verify-Mobile-App] and follow the instructions in this article.

Matthew Stein
Thus app is useless I've set it up 20 times. Every time I try to use it to MFA my account it tells me there are no accounts associated with it.i log into my account and under security it says I'm all set. This is worthless.
1 person found this review helpful
Ubiquiti Inc.
March 12, 2025
Hi Matthew, we apologize for the unsatisfactory experience. To help us better understand the issue and provide assistance, please contact us at uid.support@ui.com and describe the issue in detail. You may share screenshots/screen recordings if available. Our escalation team will reply to you within one business day.