Octopus Energy

4,7
39.9K reviews
1M+
Downloads
Content rating
PEGI 3
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About this app

Manage your Octopus Energy account from your fingertips.

- Keep track of your account balance
- View your recent transactions and billing history
- Quickly submit meter readings
- Explore your tariff
- Pay by card and manage your Direct Debit
- Jump to our customer support centre
Updated on
02 May 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Personal info and Device or other IDs
This app may collect these data types
Personal info, App info and performance and Device or other IDs
Data is encrypted in transit
Data can’t be deleted

Ratings and reviews

4,7
38.6K reviews
Hannah Cunningham
April 30, 2025
App used to work really well. Now it crashes on opening. If it does somehow work, it crashes if I try to toggle the usage by day/week/month/year. It’s also stopped showing the price of electricity used. Even more annoying it has swapped the order of the import/export electricity usage charts, and doesn't make it clear which is which. The latest update has rendered it near enough useless. Not to mention the suggested DD not having changed in about a year, yet we added 2 electric cars.
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Octopus Energy
May 4, 2025
Hi Hannah, that’s a lot to cover. Could you use this link to https://octo.ps/nudge so I can find your account and help you with everything? 🐙
Simon Tyler
May 7, 2025
Lost a star because of the silly smart car charge feature which is not so smart. It cannot recognise my needs and is no better than a scheduled charge feature of my car, in fact it's worse as it fights what i want it to do. love the new view showing rate, but it's wrong, shows me using high rate when I'm actually exporting all day. also, can't read the info as your finger is in the way
1 person found this review helpful
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Carmen Jones
April 18, 2025
I really like the instant information the app provides, which helps with using our solar panels better. I recently noticed the app requires me to login with password more frequently which is a tad bothersome and on the overview of the year one could just have integers (loose the '.0') to get a better view of the numbers on the y-axis. But overall I still love it! ❤
2 people found this review helpful
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What’s new

We update our app weekly to bring you the latest improvements, features and bug fixes. As usual thanks for all the great feedback! It helps us improve the app for our customers and hunt down all those pesky bugs.

App support

About the developer
OCTOPUS ENERGY LIMITED
tech-mobile@octopus.energy
6th Floor 33 Holborn LONDON EC1N 2HT United Kingdom
+44 7575 736778

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