myPhonak

4.4
81.8K reviews
1M+
Downloads
Content rating
PEGI 3
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About this app

The new myPhonak comes with improved functionality and a new design to make your hearing experience as seamless and as tailored to your needs as possible. myPhonak provides you access to enhanced hearing controls and personalization options for your Phonak hearing aid(s) in addition to tracking your health data*.

The Remote Control enables you to easily make changes to your hearing aid(s) to suit your personal preferences for various listening situations. You can easily adjust the volume and various hearing aid features (e.g., noise reduction and microphone directionality) or select pre-defined programs according to the different listening situation you are in. Additionally, you can make quick adjustments to the pitch of the sound in the equalizer by using the presets (default, comfort, clarity, softer, etc.) or more personalized adjustments using the sliders (bass, middle, treble).

The Remote Support allows you to meet with your hearing care professional through a live video call and have your hearing aids adjusted remotely. (by appointment)

Numerous functions are available within the Health section such as Steps* and Wearing time*, including Optional goal setting*, Activity levels*, Heart rate tracking**, Distance walked and ran***.

* Available on Paradise Rechargeable, Audรฉo Fit, Lumity and Infinio devices
** Available on Audรฉo Fit only
***Available on Audรฉo Fit , Lumity and Infinio devices

Finally, myPhonak allows for configuration of Tap Control, setting up cleaning reminders and provides additional information, such as battery level and status of connected hearing aids and accessories.

Hearing aid compatibility:
myPhonak is compatible with Phonak hearing aids with Bluetoothยฎ connectivity.

myPhonak can be used with:
Phonak Audรฉoโ„ข I (Infinio)
Phonak CROSโ„ข I (Infinio)
Phonak Skyโ„ข L (Lumity)
Phonak Naรญdaโ„ข L (Lumity)
Phonak Terraโ„ข+
Phonak CROSโ„ข L (Lumity)
Phonak Audรฉo Fitโ„ข (Lumity)
Phonak Slimโ„ข L (Lumity)
Phonak Audรฉoโ„ข L (Lumity)
Phonak Audรฉo Lifeโ„ข (Lumity)
Phonak CROSโ„ข P (Paradise)
Phonak Audรฉo Fitโ„ข (Paradise)
Phonak Audรฉo Lifeโ„ข (Paradise)
Phonak Virtoโ„ข P-312 (Paradise)
Phonak Naรญdaโ„ข P (Paradise)
Phonak Audรฉoโ„ข P (Paradise)
Phonak Audรฉoโ„ข M (Marvel)
Phonak Boleroโ„ข M (Marvel)
Phonak Virtoโ„ข M-312 (Marvel)
Phonak Naรญdaโ„ข M-SP (Marvel)
Phonak Naรญdaโ„ข Link M (Marvel)
Phonak Audรฉoโ„ข B-Direct***

***Advanced Remote Control and Remote Support not available

Device compatibility:

Google Mobile Services (GMS) certified Android devices supporting Bluetooth 4.2 and Android OS 8.0 or newer. Phones with Bluetooth low energy (BT-LE) capability required.
If you want to check if your smartphone is compatible, please visit our compatibility checker: https://www.phonak.com/en-int/support/compatibility

Please find the Instruction for Use on https://www.phonak.com/en-int/hearing-devices/apps/myphonak.

Androidโ„ข is a trademark of Google, Inc.
The Bluetoothยฎ word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sonova AG is under license.

Always seek the advice of a doctor in addition to using this app and before making any medical decisions.

The app is only available in countries where the compatible hearing instruments have received official approval for distribution.

myPhonak supports integration with Apple Health when connected to a compatible hearing aid such as Phonak Audรฉo Fit.
Updated on
27 Feb 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Health and fitness, App activity and 2 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.4
79.6K reviews
George Perkins
27 April 2025
Technical support has no solution. App software does not function as advertised, since purchase 2+ years ago. Latest update does not fix. Any adjustments [custom-program, mute, L/R-balance, volume-level, etc.] resets to default when app changes to/from microphones or Bluetooth (ambient, phone call, or smartphone app). Also, adjustments reset when app foreground/background transitions, or enters power save mode. UPDATE: If app is force-closed, adjusted settings not reset! It's a workaround.
4 people found this review helpful
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Sonova AG
28 April 2025
Hi, Please contact us at apps@sonova.com. Thanks.
Kenneth Marcotte
1 December 2024
Overall the app works. However, it always defaults to "Automatic". Automatic sounds awful to me and I must then change it back to my custom program. Please let me set which program I want to use as the default. Every hearing aid is customized so let me pick the custom program that I want and not your "Automatic" program. Let me know if this is something that you are considering.
44 people found this review helpful
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Sonova AG
2 December 2024
To minimize the occurrence of this behavior, we recommend turning off tones in your smartphone settings. Please see the link below for more information: https://product-support.phonak.com/s/article/Hearing-aids-switch-program-when-receiving-a-sound-notification?language=en_US
Robert โ€œBobโ€ Vandervort
2 February 2025
Even though it functions OK as a basic hearing aid, it is not worth the money. For the amount you pay more advanced features should be available. For instance, you should be able to hear and talk to someone over your phone like any normal, far less expensive, Bluetooth earbud system. The separately purchased Bluetooth TV connector for over $250 does not allow you to fully mute the TV input nor does it coordinate with the TV's remote control. The app is not that flexible either.
44 people found this review helpful
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Sonova AG
5 February 2025
Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at apps@sonova.com? We'll get you up and running.

What's new

New hearing aids supported:
โ€ข Phonak Terraโ„ข+

New and improved functions:
โ€ข Simplified navigation and controls
โ€ข Firmware updates for your hearing aids
โ€ข Remote Support video and audio improvements

Thank you for using myPhonak!