UBS MobilePass

Since the last update, it is crashing for me on the camera screen, just before the scanning of the QR code. No error message, just a crash. And I had no issue with this app in the past, so please roll back this update or fix it. And yes I have tried to restart my phone, reset the app, delete cache and storage, re-enroll, even reset the phone! It still works on my Samsung tablet though, but I don't want to carry a tablet around to login for work, nor I am buying a new phone (mine is Android 11).

Generally it's quite quick to use. But after the latest update the app keeps crashing (even after restarting phone, reinstalling, re-enrolling)! Local UBS IT support said it's a known issue for OnePlus phones and the temp workaround is: remove location permission for MobilePass app or just turn off GPS to make the app work. That did the trick.

Was told the app requires Android Version 10 or above. My old phone had Version 9 and couldn't be updated so I just purchased a new phone that operates on Version 12. I'm still experiencing the same issue. Can't get past initial login screen. Neither the 'Next' nor the 'Skip' button works. I've uninstalled and reinstalled the app multiple times with no luck. Please fix this ASAP.