
Bobby Schreckengost
The app is nice when it's operating properly. But most of the time if the TV's already off it's offline in the app and I can't do anything until I grab the real remote to turn it on and then the app recognizes it. it's been this way for years I've never found any way to fix it. Even calling LG was a waste of my time. there are quite a few little glitches no updates have ever made any real improvement. LG home apps are slow. I ended up buying a streaming box. Smart things are getting stupid
2 people found this review helpful
LG Electronics, Inc.
5 May 2025
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us via "Chat with LG" and a specialist would be happy to assist. ^LG

Nick A
As mentioned by others. The new push for "connected" slowed everything down. Example: App power on 3 sec. Everything else...too long. Vol+/- wait 30 sec. Remote buttons. Apps on the tv longer. Lag is longer than several app versions back. My TV is about 4 y/o. Been fine for 3. Don't direct me to a link or suggest wifi. It is not. The Ads and banners certainly don't have a delay. Eats up screen space. Poor UX. Slowing products. Annoying. Please re prioritize the user over $$
45 people found this review helpful
LG Electronics, Inc.
15 April 2025
Sorry about the inconvenience. Try clearing the cache or reinstalling the app. In case the issue still persists, kindly send the error screenshot to thinq@lge.com along with the contact details so that we can check this. ^LG

Ashley Nicole
I've had this tv and app for about two years, never had much of an issue. Recently got a new phone and logged in to the app to find my device missing. so that's fine, I know how to add it back up. Click add device, tv, then it loads and gives up. I've tried uninstalling app, trying a different phone which has always had the app and worked, and same thing: device is gone. Tried it on there thinking it's just a phone issue, still loaded and gave up. Updated tv, same issue.
71 people found this review helpful
LG Electronics, Inc.
20 March 2025
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us via Chat with LG feature within the app or at thinq@lge.com. Thank you. ^LG