
Kimberly Laster Blunt
The app won't always show my progress. It urkes my nerves that I will do as many jumps as I do and the app doesn't record it all. I literally just jumped about 700 times and the app didn't record it after syncing. Nor does it show me on the leader board anymore. It always shows "no data." The app needs to be updated again.
1 person found this review helpful
Joicom corporation
22 November 2021
Dear customer, we feel sorry for the late reply. Regarding your issue, please feel free to contact us via support@renpho.com so that we could see how to help you troubleshoot. Look forward to hearing from you. Best Regards, Renpho Customer Service Team

Kieran McCarthy
I get crashes here and there which I get over. I also don't need the app to be running when I'm skipping as the app syncs the skips when connected. But can you please add a total skips by day. If you have done different sessions in the day, it should total all skips. Also I noticed the skipping rope doubles the skip which falsified results.
3 people found this review helpful
Joicom corporation
23 November 2021
Dear customer, we feel sorry for the late reply. If you still have related concerns for the Smart Rope, please feel free to contact us via support@renpho.com so that we could see how to help you troubleshoot.

Layla
I really appreciate the idea behind this jumprope and app, but the app itself is way too buggy. 2 instances below: A one minute quick jumprope session I did duplicated itself 94 times, so it looked like I had achieved thousands of skips today when I went back to jump. I take short 1-3 minute breaks between timed sessions...every time I restart, I have to go back in, refresh the app, and reconnect to the rope because it is constantly disconnecting. Even if the app is still on my screen it does
4 people found this review helpful
Joicom corporation
22 November 2021
Dear customer, we feel sorry for the late reply. Regarding your issue, please feel free to contact us via support@renpho.com so that we could see how to help you troubleshoot. Look forward to hearing from you. Best Regards, Renpho Customer Service Team