
Radek Raczkowski
- Flag inappropriate
- Show review history
Impossible to log in. The app says "You are logging in from an unknown device/IP address. A verification link has been sent to your email address" I click the link in the message and the cycle repeats... I have confirmed the new login 4 times so far. Does not work with password manager. Update: now they force you to give them your precise location.
13 people found this review helpful
Hello Radek Raczkowski, thank you for your feedback, it is not the experience we want for our users. If you have created a ticket to validate this situation let me know the number to prioritize it, if you have not created it I invite you to contact us, we will be attentive to help you log in to your account.

Diego Espejo
Direct withdrawals are not always available, support is a joke, once you figure out how to get past the bot, an agent will take up to an hour and a half to reply to you, and expect you to reply immediately, although there are no notifications of messages in the app. They do not know how their system works and are inefficient for providing service. Also, they are unprofessional. Fees are the same as other well known platforms so might as well stick to them
2 people found this review helpful
Hello Diego Espejo. We are sorry to hear about your experience, we would like to help you resolve any issues you may have, could you please provide us with the ticket number associated with your case? If you haven't created one yet, please start one. We will be attentive to follow up with you...

MusabGaming
Everything is fine but here is a big problem since the update where the location services for the app has to be active. The app automatically bypasses the passcode. Please check this out. Thank you for your work.
2 people found this review helpful
Airtm, Inc.
April 26, 2025
Thank you for pointing this out—it’s very valuable to us. We’ve shared your comment with our technical team so they can investigate and improve the behavior. In the meantime, make sure your app is updated to the latest version. Your trust and feedback help us make Airtm even better.