
A Google user
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Was way too much hassle to get my purifier to link to my wifi. Always was connecting to wrong or impossible wifi, took me over 10 tries and some fiddling with my router, reboots of phone, router and device etc before I finally got it to link successfully. Now the link works but the app stubbornly always starts up in French, when I go to settings and save a setting before returning to main screen it is finally in English. The app and/or account also lacks a language setting. Once it works, the app looks promising and does what it needs to do. Fix those issues please...
7 people found this review helpful
Hello Patrick, thank you for pointing these issues out to us. We transferred them to the appropriate team that takes care of bugs and such. If you experience any more issues, please contact our e-mail support for further help. Kind regards, the Pure Air Team

Marc Quant
The devs can by no means have this tested with two or more devices of the same type within the same network. As soon as you try to add a second purifier of the same type the problems start. Wifi change usually works but the app has a serious problem to locate the purifier after it was added to the network. Router clearly indicates the device got an ip (checked via MAC address). Error: failed to rename device. Need an option to add devices by MAC or IP!!! That would solve the problems.
1 person found this review helpful
Hello, thank you for your review. In order to help you in the best possible way, could you please contact us by email at 👉 applications.seb@groupeseb.com ? We remain at your disposal. Your Pure Air Team

A Google user
App. Is currently broken for me on a galaxy s10+ and s8 with newest updates. I cannot create an account as everytime i enter an email and password all i get is an error message. I tried to create a rowenta account on the we page to see of that worked. But i cannot login using that either. I just purchased a rowenta connect xl and now i can't use the Wi-Fi functionality since i can't even get an account on the app, and of course you can't use without one.
Hello Michal, We are sorry for the inconvenience. The problem is now solved. We invite you to create your account. If the problem comes to happen again, please contact us by email 👉 applications.seb@groupeseb.com. Have a nice day, The Pure Air team.