
Kitty liu
App installed in my three mobile phones , none of them could associate a purifier; Tried with a tablet,associated with a purifier , but couldn't check the status of the filter. I wonder why Rowenta develope so many apps for the product from the same brand ? The app for Rowenta XL works very well. But what happened with this one?
Hello Kitty, could you please elaborate what the issue is exactly? Are you not able to pair the device? Or are you losing the pairing? And please let us know the OS version of your phone that runs the app. Kind regards, the Pure Air by Rowenta Team

李菲Lee Fey
I've tried with iPhone and android, impossible to connect my pure aire genius. On the android end, after clicking on the add purifier, it shows nothing but a confirm button.
Hello, we are sorry for the inconvenience. In order to help you in the best possible way, could you please contact us by email at 👉 applications.seb@groupeseb.com ? Best regards from the Pure Air Team