Optum

Uhlelo lokusebenza lwe-Optum lukwenza kube lula kunangaphambili ukuphatha ukunakekelwa kwakho kwezempilo, ukuthola ukwesekwa komuntu siqu, nokufinyelela zonke izinzuzo zakho ezifanele endaweni eyodwa. Ilula futhi ivikelekile.

Kwenzelwe wena uqobo
U-Optum uyazi ukuthi abekho abantu ababili abafanayo. Ukuthi wena kanye nezinhloso zakho zezempilo nihlukile. Kungakho uhlelo lokusebenza lwe-Optum ludizayinelwe ukuthi lube yinsiza oya kuyo ukuze uhlale usendleleni nezidingo zakho zezempilo ngazinye.

• Ukushejula okulula: Thola abahlinzeki obafunayo, kusukela kodokotela bokunakekelwa okuyisisekelo (ama-PCP) kuye kochwepheshe. Ngokuya ngokufaneleka kwakho, ungase ubone ukutholakala komhlinzeki futhi wenze futhi uphathe ama-aphoyintimenti ukuze uthole ukunakekelwa okudingayo.
• Itholakale kalula: Jabulela ukufinyelela okulula kulo lonke ulwazi lwakho lwezempilo, izibuyekezo ezibalulekile, nezinzuzo nezinhlelo ezifanele, khona kanye esikrinini sakho sasekhaya.
• Usizo lapho uludinga: Thumela umlayezo, xoxa noma ushayele abahlengikazi nabanye ochwepheshe abanakekelayo abangakusiza ukuthi uhlole izidingo zakho zokunakekelwa kwezempilo nemibuzo.
• Ukufinyelela okuvikelekile: Zizwa uqiniseka ngokwazi ukuthi uhlelo lokusebenza lwe-Optum lugcina yonke idatha yakho yezempilo ngokuphephile kudivayisi yakho.

Ukufinyelela kalula ezinzuzweni zakho ezifanele
I-Optum inikezela ngezinzuzo namasevisi ahlukahlukene, adizayinelwe lokho okudingayo. Ungase ukwazi ukufinyelela ku-:

Usekelo oluqondisiwe:
• Ithimba elizinikele Lama-Care Guides, abahlengikazi, abaqeqeshi bezempilo kanye nochwepheshe abangakunikeza usizo olulungiselelwe kanye nezimpendulo ezicacile nezinozwela emibuzweni yakho.
• Usizo olufika ngesikhathi ngengxoxo noma ngocingo lokuthola udokotela, ukunakekelwa okuxhumanisa, ukonga ngemiyalelo nezicelo zokuzulazula.
• Isiqondiso sochwepheshe nezincomo eziqondene nawe zokukusiza ukhulise izinzuzo zakho, uphathe impilo yakho futhi ufeze izinjongo zakho ngazinye.

Ukuphathwa kwezempilo okungenazihibe:
• Ukunakekelwa okuphelele okukuvumela ukuba ufinyelele kalula amarekhodi akho ezempilo e-elekthronikhi, ubone imiphumela yokuhlolwa, wenze futhi ulawule ama-aphoyintimenti futhi uphathe nemiyalelo evela ocingweni lwakho.
• Vikela imilayezo nethimba lakho lokunakekela ukuze uthole usizo lokuhlela, imiphumela yokuhlolwa, ukugcwaliswa kabusha neminye imibuzo ehlobene nempilo.

Uhlelo lokusebenza lwe-Optum luxhumanisa wonke amachashazi ohambweni lwakho lokunakekelwa kwezempilo, likunikeze ulwazi oludingayo lapho uludinga. Jabulela ukuthula kwengqondo wazi ukuthi i-Optum iseceleni kwakho, ikuholela ekunakekelweni okufanele. Landa uhlelo lokusebenza namuhla futhi ulawule impilo yakho. Lokhu okwenziwayo kunikezwa ngaphandle kwezindleko ezengeziwe njengengxenye yezinzuzo zakho zezempilo noma ukunakekelwa okutholayo.

Le sevisi akufanele isetshenziselwe izidingo eziphuthumayo noma zokunakekelwa okuphuthumayo. Esimeni esiphuthumayo, shayela ku-911 noma uye egumbini lezimo eziphuthumayo eliseduze. Ulwazi oluhlinzekwe ngale sevisi ngokwezinjongo zokwaziswa kuphela. Abahlengikazi abakwazi ukuhlonza izinkinga noma bancome ukwelashwa okuqondile futhi abathatheli indawo yokunakekelwa udokotela wakho. Sicela uxoxe nodokotela wakho ukuthi ulwazi olunikeziwe lungakufanelekela kanjani. Ulwazi lwakho lwezempilo lugcinwa luyimfihlo ngokuvumelana nomthetho. Isevisi ayilona uhlelo lomshwalense futhi inganqanyulwa noma kunini.

© 2024 Optum, Inc. Wonke amalungelo agodliwe. I-Optum® inguphawu lokuthengisa olubhalisiwe lwe-Optum, Inc. e-U.S. nakwezinye izindawo. Wonke amanye amagama ebhrendi noma emikhiqizo ayizimpawu zokuhweba noma izimpawu ezibhalisiwe zendawo yabanikazi abafanele. U-Optum ungumqashi onamathuba alinganayo.