
Danny Herco
Your app keeps crashing. Initially, I couldn't complete my flight's payment as there was an error on the checkout, every single time, with every one of my cards (credit and debit). I had to purchase my tickets over the phone and when finally I added my flights on the app, I realised that I couldn't make any additional changes (e.g.: buying a better seat, upgrade, etc.). I can't check in on the app either.
5 people found this review helpful

Caryn Maus
I love flying with Avianca—their tagline “the sky belongs to all of us” really resonates, and their in-flight service easily deserves 10 stars. The staff is friendly, the rates are fair, and I appreciate the seating options. That said, the app still crashes too often, and the website—while improving over the past 6 months—can be frustrating, especially when trying to make changes. Long phone wait times don’t help either. Still, I’m hanging in there because the flying experience makes up for it.

Markus Zieringer
Absolutely awful app. Boarding passes are not available offline, which is insanity for a traveling app. When you have connection,loading the boarding passes takes an eternity, delaying the process in the airport. The absolute worst about this app is that if you have a 2 leg flight, after the first leg, boarding passes are not accessible anymore. Have fun figuring out how to get them. I was lucky to have them downloaded, otherwise what do you do?
2 people found this review helpful