MyMTN

This app is so horrendous, I might actually switch to airtel. Ever since the update in October or early November, the app has had so many problems. It doesn't recognize mobile data connection, doesn't open, won't accept WiFi, generally, it is just a waste of space on my phone. I have also concluded thatbit does not work on many Samsung devices. Do better MTN.

I would give zero star if it were possible. Setting up the application doesn't work. I've tried several times on several different days and it never worked. I always get the message "OTP failed ! Please try again later". The previous version of of this app (1 or 2 years ago) used to work without any problem. The problem ("OTP failed") is still there, 1 year after my previous feedback on that !!

I used the app to pay my outstanding bill. It is functional, but the input method to specify the amount that I would like deducted from my account was unintuitive. I could not specify a cent value. Using the plus and minus icons beside the input changed the value by R20 intervals which seems inappropriate within the context I was trying to use it for. An option exists to pay with a credit card, but cancelling that option had the effect of actually submitting the payment! It would be really great if an option existed to pay via eft from the app similar to the way it can be done on the Mr D Food app. Overall, the myMTN app is very unintuitive and needs a lot of improvement.