
Max E.
Just ok as an app.. As a Canadian it's not a great way to shop, I don't want to order from a business based in the US. Ridiculous shipping and duty costs only disclosed at the very end make the experience truly disappointing! The app has my shipping address so it should not tell me there's free shipping available when I buy X amount unless it applies to my address. the tracking feature works alright sometimes but then other times has told me something just shipped when I've received it already.
12 people found this review helpful

Cherin Moody
Love it for tracking packages, its nice having them all in one place. However, I wish you'd bring dark mode back and the ability to do swipe to archive orders that have been delivered. I hate having to go into each order and archive them, then go back to do another. Removing those two features feels like a huge step backward. I also don't understand why Amazon won't stay connected, I don't even see the point of connecting it will log you out before the item even arrives to you.
158 people found this review helpful
Shopify Inc.
April 10, 2025
Hi Cherin, thanks for providing feedback about the Shop app! We absolutely understand how important dark mode is to you and we appreciate your feedback. We are always looking for ways to improve the Shop app, we will ensure your feedback is brought to our product team for their consideration!

Rob Bruggeman
Terrible app when merchant is unreliable. My order showed as pending for three weeks so I contacted the merchant and asked them to cancel. Instead, they then finally processed the order. When I tried to enter a problem with the order on Shop it wouldn't accept the complaint because the order wasn't 30 days old. This platform just assumes everything will be good with orders and customer service is lacking and terrible when there is a problem. I won't use it again for these reasons.
276 people found this review helpful
Shopify Inc.
April 13, 2025
Hi Rob, We're sorry to hear about your frustrating experience. While Shopify provides the platform, each merchant independently manages orders and customer service. If the issue remains unresolved with the merchant, we recommend contacting your bank for further assistance.