
Chris Kim
I’ve been unable to update the Wallbox software since installing it in August. The Bluetooth connection doesn’t work, and the hotspot method for updates fails as well. Despite being only 15 feet from a top-of-the-line, high-speed router, the Wallbox cannot connect. Additionally, the auto unlock feature doesn’t work; when I connect the charger to my car, it doesn’t start charging at the scheduled time as expected. Incredibly frustrating.
5 people found this review helpful

xiaowei1
the device needs a start now and stop now button (which can possible be disabled in the app if the wall unit is located outside a garage). if the wall unit cannot currently connect to your phone for what ever reason, it cannot be disengaged. This is a huge oversight. otherwise it works well.
Hi xiaowei1. We appreciate your feedback about the need for start and stop buttons, especially for outdoor units. Your insights are invaluable, and we recognize how important these features are for a smoother experience. Thank you for sharing your thoughts with us!

Dr. Anonymous Pro
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When will it finally grasp I'm not allowing it to use Bluetooth? Super annoying. Now it fails to even connect because again it wants me to use BT, while it is connected with an ethernet cable to our LAN. Such a pathetic bug. Fails to tell us when it started charging or when it stopped. Session duration info is useless, I've just forced it to start charging, but the session says it's already at 11 hours. What does that even mean or count? When it is plugged?
1 person found this review helpful
Hi Anonymous Pro.
We are sorry to read that you are having issues with your charger. Session info indicates when the EV gun is plugged in and unplugged (it doesn't need to be charging), and also the charging time. For the bluetooth issue, could you send details of what you are experiencing to our Technical Support with the Wallbox App>Profile>Help